Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-innovation-systems-for-rv-repair-diagnostics.livebursts.com (hereafter referred to as “AI Innovation Systems,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from users visiting our website, utilizing our applications, and interacting with our services (collectively, “users” or “you”).

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our primary website at https://ai-innovation-systems-for-rv-repair-diagnostics.livebursts.com.
  2. Any mobile applications, software, or tools developed and maintained by us.
  3. Services offered through these platforms, such as data analytics, diagnostics tools, and customer support.
  4. Interactions between users and our team via email, phone, or text messages.

Please note: This policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal information to provide access and ensure account security.
  2. Website Visitors: If you visit our websites linked to this policy, we may collect certain data about your interaction with these sites, such as web logs, IP addresses, and browser types.
  3. Communication: We may reach out to users via newsletters, promotional emails, phone calls, or text messages (SMS). By providing your contact details, you agree to receive communications from us.

Personal Data Collection

We collect diverse forms of personal data as described below:

  1. Account Information: Details required to create and manage user accounts, including usernames, email addresses, passwords (hashed), and profile pictures.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  3. Financial Information: Data related to your financial status or banking details, if you choose to link them with our services.
  4. Purchase Information: Items bought from us, purchase dates, quantities, and associated costs.
  5. Mobile Device Identifiers: Unique device identifiers, mobile network information, and phone numbers (with user consent).
  6. Location Data: Geolocation data provided by your browser or device settings when you interact with our location-based services.
  7. Feedback and Reviews: Comments, reviews, and ratings left by users on our platform or through surveys.
  8. Social Media Information: Details obtained from social media platforms (with user consent) to enhance user experience or enable social sharing features.
  9. Product Information: Data about products viewed, added to carts, or purchased, including product IDs, colors, sizes, and quantities.

We acquire this data through direct input by users, automatic logging of interactions on our platform, and third-party sources who provide us with aggregated or de-identified information.

Cookies

We utilize cookies (small text files) to enhance your experience and understand user behavior:

  1. Strictly Necessary Cookies: These are essential for navigating our websites and ensuring basic functionalities. They cannot be blocked, as they are required for the secure operation of our platform.
  2. Preference Cookies: We use these cookies to remember user preferences and settings, such as language selection or display choices.
  3. Analytics Cookies: These track user behavior on our sites, helping us analyze trends, monitor site performance, and gather demographic data in an aggregated form.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for legal, operational, and strategic purposes:

  1. We keep account information as long as the user maintains an active account or until requested to delete it.
  2. Transaction-related data is preserved for billing, fraud prevention, and tax requirements, typically for a period of 7 years.
  3. Cookies are stored for varying durations, depending on their purpose, but we do not collect personally identifiable information through cookies unless explicitly consented to by users.
  4. We regularly review and delete unnecessary or outdated data in line with our data retention policies.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. Our services are designed for general audiences, and we comply with applicable laws regarding child privacy, such as COPPA (Children’s Online Privacy Protection Act) in the United States.

Your Rights

Depending on your jurisdiction, you may have specific rights concerning personal data:

  1. Access: You can request access to the personal data we hold about you and its current use.
  2. Rectification: You have the right to correct inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your personal data.
  4. Restriction: You may request restrictions on processing your data in specific cases.
  5. Portability: You can obtain a copy of your data in a structured format for use with another service provider.
  6. Objection: You have the right to object to certain uses of your personal data, such as direct marketing or profiling.
  7. Non-Discrimination: We are committed to treating all users fairly and will not discriminate against those who exercise their rights.

To exercise these rights, please contact our Data Privacy Team at [email protected]. We will respond to valid requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date, ensuring users are always informed about our data practices.

Contact Information

For any questions regarding privacy, data usage, or to exercise your rights:

  • Email: [email protected]
  • Address: AI Innovation Systems, Privacy Team, [Street Address], [City, State, Zip Code]